Just a little AI resistance, as a treat

At the recent EMFCamp, Professor Kate Devlin discussed the AI Resist List. One example of AI misuse was shared by the reporter, who contacted Ocado after receiving an AI-generated email response. The company had a flawed calendar invite system, but the automated reply did not address the issue or indicate it had been passed to a human.

The reporter expressed frustration by giving the company poor customer satisfaction scores. The company later apologized for the robotic response, thanked the reporter for the detailed diagnostic, and promised to pass the feedback to their technical team. The reporter felt this was more human-like, with proper grammar and an understanding of the issue.

While AI triage may be useful, the company's use of AI to reply to a human customer is disrespectful, implying their time is less valuable than the company's.