SMS Event Notifications for Gaming Signups: Keeping Verification Evidence Separate
A gaming signup using SMS event notifications needs two different records: what happened to the message carrying the verification link, and whether someone actually completed verification. Mixing those records makes a support ticket harder to investigate. It also makes a compliance review harder to explain. TL;DR: Retrieve SMS events by message ID, retain the response alongside an…
The report emphasizes the importance of separating SMS event notifications for gaming signups into two distinct records: one for the message carrying the verification link and another for whether the player completed the verification process. This separation prevents complications in support ticket investigations and compliance reviews.
The report suggests using a messaging API that allows retrieving SMS events by message ID and retaining the response alongside an application-owned signup reference. It also advises against using a delivery receipt alone to activate a player account, as this should be a separate verification process. The report highlights the need for evidence ownership, where the application retains the necessary records without relying on a reusable signup credential.
It warns against the trap of assuming a fresh read of event history means a fresh delivery event occurred and stresses the importance of distinguishing between delivery and verification processes.
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