Safaricom introduces digital channel for customers to report network challenges
Safaricom has urged customers experiencing network challenges to report the issues through its My OneApp platform, providing an alternative channel for subscribers seeking assistance with poor connectivity. In a message shared through its official customer care WhatsApp channel on Monday, October 2, 2026, the telecommunications company asked users experiencing network problems to submit reports…
We haven't written up this one. People Daily Kenya has the full story — the link below goes straight to it.
