How Circle K accelerated DevOps incident triage to under 15 minutes with Amazon Bedrock
Circle K's DevOps team cut incident triage from 45-60 minutes to under 15 by building an agentic triage system on Amazon Bedrock. This post walks through the architecture, the initial Amazon Bedrock Flows implementation, the migration to Amazon Bedrock AgentCore, and the lessons learned from scaling it.
At Circle K, a cloud-native infrastructure supports various applications across 17,200 stores in 27 countries. An automated triage system was developed using Amazon Bedrock to reduce incident triage time to under 15 minutes, a 67-75% reduction. The system uses an agentic AI architecture to investigate incidents autonomously and deliver structured summaries to Slack.
Instead of manual steps like reviewing logs, checking service health, and correlating symptoms, on-call engineers now receive actionable context to act immediately.
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