Document public sector expertise, institutional knowledge before it is lost, says public service chief

Government agencies are urged to systematically document their administrative experience and expertise to prevent the loss of institutional knowledge when civil servants retire or are transferred, according to the Public Service Director-General Tan Sri Dr Wan Ahmad Dahlan Abdul Aziz. He emphasized that documented experience becomes institutional knowledge that builds the collective memory of the public service, and urged agencies to document project implementation experiences and administrative challenges through case studies and action research findings.

Wan Ahmad Dahlan also called for the incorporation of research findings into decision-making, expressing hope that the proposed restructuring of INTAN would enhance its capacity to conduct applied research addressing current challenges faced by government agencies. The 2026 Research Colloquium, held at the National Institute of Public Administration (INTAN), brought together 800 participants and featured 41 research papers across four key clusters.

Brief written by urgent.news from Malay Mail's own syndicated text. Machine-written — may contain errors; check the original before relying on it.