Parcel scams prompt new safeguards as Malaysia plans postal law reforms
THE Government is stepping up efforts to protect consumers from parcel delivery scams through proposed changes to postal laws and a new initiative requiring closer collaboration between courier companies and e-commerce platforms. Communications Minis...
Malaysia's government is implementing new measures to shield consumers from parcel delivery scams, alongside reforms aimed at enhancing security, efficiency, and competitiveness within the country's postal and courier industry. Communications Minister Fahmi Fadzil unveiled these steps as part of a broader strategy to bolster postal services amid the rapid expansion of e-commerce.
Key proposals encompass amendments to the Postal Services Act 2012 and the issuance of the Postal Services (Security of Postal Services and Prohibited Postal Articles) Regulations 2026, pending approval. These initiatives aim to fortify industry security and accountability, alongside bolstering consumer protection.
The Malaysian Communications and Multimedia Commission (MCMC) spearheaded the efforts, revealing the "Parcel Shield Anti-Scam Initiative" to foster information sharing between courier companies and e-commerce platforms. This move will also disseminate scam alerts to heighten consumer awareness and fortify protection. To complement these anti-scam measures, the MCMC is championing a "Courier Network Sharing" program through a memorandum of collaboration involving key industry stakeholders.
A pilot project will evaluate the potential benefits of shared infrastructure in last-mile deliveries, focusing on optimising resources and service accessibility before wider adoption.
Digital initiatives are also underpinning these reforms. The MCMC is developing a National Address System to enhance address precision and delivery efficiency, complemented by the PAKEJ Map platform. This digital tool will facilitate access to over 47,000 postal and courier service locations across Malaysia. Celebrated under the theme "Preserving the Industry, Strengthening Trust," National Courier Day 2026 honored industry professionals with awards for exceptional service, a Safe Driving Challenge, and the MyCSP Courier Safety Passport programme, underscoring the importance of road safety and service quality.
The event, attended by key industry figures and government officials, underscored the sector's significant contribution of RM6.9 billion to Malaysia's digital economy.
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