Indore 311 App Gets 'Know Your Safai Mitra' Feature, Residents Can Now Track Sanitation Workers' Attendance And Submit Feedback

Indore (Madhya Pradesh): The Indore Municipal Corporation (IMC) recently added a new module to the Indore 311 app called Know Your Safai Mitra. This feature aims to enhance transparency and accountability in the city's sanitation system by allowing residents to track the attendance of sanitation workers and provide feedback on their services.

Mayor Pushyamitra Bhargav and municipal commissioner Kshitij Singhal inaugurated the module on Saturday. Additional commissioner Prakhar Singh explained that the app will now display details of sanitation workers assigned to specific localities, including whether a worker is on duty, on leave, or absent. Citizens can access this information by opening the Indore 311 app and selecting the Know Your Safai Mitra option on the home screen.

The module also enables residents to submit feedback about the performance and services of sanitation workers directly through the app. Users can click on the Submit Feedback option, choose the relevant department, and register their comments. The IMC anticipates that this initiative will create a direct line of communication between citizens and sanitation workers while improving the monitoring of sanitation activities.

Furthermore, it is expected to increase accountability, promote transparency in employees' work, and facilitate the effective resolution of complaints. The feature also aims to recognize and encourage sanitation workers who perform their duties efficiently by allowing residents to share their feedback on the services provided in their neighborhoods.