Check-in system at Incheon airport restored after hourslong disruption
A check-in system malfunction that occurred at Incheon International Airport was fully resolved by Friday afternoon, the airport operator said, after causing major delays in passenger processing. The malfunction began at 4:30 a.m. in an airline network connecting ticketing systems at the country's main gateway, leading to intermittent connectivity issues for eight airlines at Terminal 1 and five…
A check-in system failure at Incheon International Airport, the country's primary gateway, was fully restored by Friday afternoon, according to the airport operator, following a disruptive issue that started at 4:30 a.m. The malfunction affected ticketing systems at Terminal 1 for eight airlines and Terminal 2 for five airlines, resulting in intermittent connectivity challenges, as reported by Incheon International Airport Corp. By the afternoon, ticketing procedures were effectively halted for three airlines - China Southern Airlines, China Eastern Airlines, and Air China.
The airport subsequently confirmed that all three airlines had resumed ticketing operations. Long lines of passengers formed at the check-in counters, with some passengers protesting the lack of communication from their airlines regarding expected recovery times despite their approaching flights. As of 5 p.m., 38 flights had been delayed, leaving around 1,200 travelers stranded.
The airport operator attributed the disruption to a glitch in the global network of American aviation service provider ARINC.
Written by urgent.news from The Korea Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
