What the Mastio Rankings Actually Tell Shippers
When a shipper puts an LTL lane out to bid, price is the number everyone can compare in five minutes. Price, however, doesn’t say much about what happens six months into the contract. A rate quote doesn’t indicate whether a shipment arrives on the dock when it’s supposed to, whether the weight matches the bill […] The post What the Mastio Rankings Actually Tell Shippers appeared first on…
The Mastio & Company LTL Carrier Customer Value & Loyalty Study is a valuable resource for shippers looking to evaluate the performance of LTL carriers beyond just price. The study, now in its third decade, interviews over 1,600 shipping decision-makers annually and collects data on 28 performance attributes across four groups: operational performance, service quality, business mechanics, and loyalty.
While no carrier typically excels in all categories, carriers with broad strengths in these areas can be a better fit for specific supply chain needs. For example, Old Dominion Freight Line has consistently ranked at the top for quality for 17 years, excelling in areas such as on-time delivery, damage and shortage prevention, billing accuracy, and carrier trustworthiness.
This broad consistency, especially in the face of changing freight shipping conditions and evolving customer expectations, is a strong signal of a carrier's ability to meet a shipper's needs over time.
Written by urgent.news from FreightWaves's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
