Delhi advocate loses Rs 35,000 to fake KYC app, secures Rs 50,000 payout from SBI

A Delhi advocate lost Rs 35,000 due to a fraudulent app after being tricked into downloading it under the guise of updating his mobile connection's KYC. The State Bank of India (SBI) initially denied his claim, citing the transactions as authenticated through an OTP sent to his registered mobile number. However, the Delhi consumer commission ruled in his favor, ordering SBI to pay Rs 50,000, including the Rs 35,010 debited from his account and Rs 15,000 for mental harassment and agony.

The commission found that the transactions occurred after the advocate had blocked his debit card and disabled UPI services in 2021, and that he had not shared any payment credentials such as OTP.