How to return a mattress: 5 easy steps to make the process simple
If your new mattress isn't all you hoped for, here's everything you need to know about how to return it quickly and easily
Returning a mattress can be a hassle-free experience if you follow a few simple steps. The first step is to give your new mattress at least 30 nights to break in and adjust to your body's needs. If after this period you still find the mattress uncomfortable, it's time to check the return policy. Most mattress sellers offer a sleep trial ranging from 30 nights to a year, with 100 nights being the most common.
Once you've determined that the return process is available, the next step is to fill out the return form and attach a photo of the mattress, highlighting any issues like split seams or sagging. Some brands may also request this information to expedite the process. After submitting the form, you'll need to wait for customer service to get back to you, which can take up to three business days. When they respond, they'll confirm the return and arrange for a third-party courier to pick up the mattress.
Before the mattress is collected, ensure it's clean, undamaged, and has its fire safety labels. This will ensure a smooth donation process if the mattress is not replaced. In terms of fees, many brands offer free returns in the US, including Helix, DreamCloud, Emma, and Simba. However, some brands like Saatva, Avocado Green, and Tempur-Pedic charge a fee for returns, ranging from $99 to $175. The entire mattress return process can take anywhere from one to three weeks, depending on the pickup and refund processing times.
Written by urgent.news from Tom's Guide's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
