Reviewers rarely talk about reliability. Owners bring it up twice as often

Reviewers rarely discuss a product's reliability, but owners bring it up twice as often. In 14 categories analyzed, owners mentioned reliability in 17% of their opinions, compared to just 8% from reviewers. Tennis ball machines were the only exception, with only 91 owner opinions mentioning reliability.

The data comes from 6,900 opinions from YouTube reviews and 3,567 from Reddit threads. Reviews focused on broader topics like "Connection, Reliability & Support" rather than reliability itself. Similarly, smart thermostats, mechanical keyboards, and 3D scanners didn't have separate reliability discussions.

Apps, software, and connectivity were equally discussed by reviewers (9.4%) and owners (8.2%). However, owners expressed much more dissatisfaction, with 71% of their opinions on apps being negative, compared to just 21% from reviewers. BettaScore ranks products based on public reviews, without any brand paying to influence the rankings. The shopping links earn no money for any brand. Each ranking includes both owners' and reviewers' perspectives on reliability.