Apple says it will replace iPhone Duo units showing screen problems
SAN FRANCISCO: Days after launching its first folding iPhone, Apple acknowledged on Monday that some of the devices exhibit display problems and said it will replace them. Apple started shipping the iPhone Duo last week, with customers around the world lining up for tight inventory after initial online orders sold out in minutes. Analysts have said Apple is likely to face supply constraints…
San Francisco - Days after unveiling its inaugural folding iPhone, Apple revealed on Monday that certain units of the iPhone Duo experience display issues and will be replaced free of charge. The company began distributing the iPhone Duo last week, with eager consumers across the globe queuing up for limited stock following the swift sell-out of online pre-orders.
Experts have predicted potential supply constraints for Apple due to the intricate manufacturing process of the iPhone Duo, which can unfold like a passport. Social media posts over the weekend showcased the iPhone Duo with cracks and lines on the inner display along the central hinge where the phone folds. Apple confirmed on Monday that the affected units display the problem promptly, stating, "We are aware of an issue impacting the inner display on a small number of iPhone Duo units.
If users experience issues with their iPhone Duo display, they should contact AppleCare for a replacement." The tech giant did not disclose the cause of the problem. Industry analysts suggest Apple may face supply limitations given the complexity of manufacturing the iPhone Duo. iFixit, a firm specializing in publishing teardown reports and repair guides for electronic devices, conducted an analysis of the iPhone Duo hinge.
Using teardown footage, patents, and CT scans, iFixit created a 3D simulation and discovered the reported damage clustered near the central support bar. This area may fail to move out of the screen’s way as the phone folds, leading to a stress hotspot at the reported break location. Apple has not commented on iFixit’s findings, which also concluded that the iPhone Duo is the most repairable foldable phone tested by the company.
IDC’s Francisco Jeronimo, a vice president, deemed Apple’s commitment to replacing affected units a "right first step" in addressing the issues. Jeronimo noted that the response mirrors Samsung's handling of the original Galaxy Fold in 2019, emphasizing the importance of swift and transparent actions to mitigate category damage.
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