Apple says it will replace iPhone Duo handsets with screen problems

Apple has announced it will replace iPhone Duo devices with screen issues shortly after the smartphone’s debut. The issue manifests as lines appearing on the screens of the foldable device, which starts at £1,999 in the UK market. Apple is aware of the problem impacting a small number of phones and is urging affected users to reach out for a replacement.

The launch of the Duo, which drew crowds at Apple stores globally, follows the company’s efforts to revitalize its device lineup and compete with rivals’ foldable phones. Some users have shared photos of their devices showing cracks along the center crease and a crunching noise when opening the device. The severity of the problem is still unclear, and Apple has not disclosed the exact number of affected units.

Some of the faulty device images may have been generated using artificial intelligence. The Duo’s inner display, a 7.6-inch screen, is connected by a central hinge, a complex engineering element which has previously led to similar issues in other foldable devices from competitors such as Samsung. The debut of the Duo, Apple's most expensive iPhone, comes at a time when the brand is looking to reinvent its device range and challenge the foldable phone market.

Newly appointed CEO John Ternus emphasized that the Duo represents a significant redesign for Apple, aiming to redefine the foldable phone experience.