Report online sellers who deliver wrong items, Lagos tells consumers

The Lagos State Government is calling on consumers to report online retailers who deliver different products than those ordered, as part of combating unfair business practices. The Lagos State Consumer Protection Agency (LASCOPA) urged residents to speak out when purchased products fail to match descriptions or quality promised by sellers. Consumers must not remain silent when receiving goods that differ from their orders, LASCOPA warned on X.

Goods ordered online should be delivered as promised, the agency emphasized. If items delivered differ from orders, are different from what was ordered, or fail to meet expected quality, consumers must take action. LASCOPA urged consumers to register complaints with the agency, especially in cases of unfair business practices by online sellers.

Consumers are encouraged to contact the Lagos State Consumer Protection Agency (LASCOPA) via its toll-free helpline (080 0005 2726) or email ([email protected]) to report complaints. The agency reaffirmed its commitment to consumer rights, stating, "In Lagos State, consumers are kings."