Centre Questions MP Police Dial-112 Response Time Of 22 Minutes, State Officials Say Current Average Is 12 Minutes
Bhopal (Madhya Pradesh): The officials of the Ministry of Home Affairs have raised the question of the Dial-112 response time and claimed that it was taking 22 minutes to reach callers. Recently, a meeting was held in which the MHA officials reviewed the working of the state police programmes and projects. While reviewing the Dial-112 working, they told state officials that the response time was…
The Ministry of Home Affairs has queried the Dial-112 emergency response time in Madhya Pradesh, claiming it takes an average of 22 minutes to reach callers, which is 10 minutes slower than the national standard of 12 minutes. During a recent review of state police programs, officials highlighted the slow response time, attributing it to a lack of vehicles, additional staff, and necessary facilities.
Adarsh Katiyar, Special DG, Communications, clarified that the MHA officials had based their assessment on outdated data. The current FRVs (First Response Vehicles) are meeting the national average response time of 12 minutes, and efforts are underway to enhance the timing further. The state operates 1,200 FRVs strategically deployed for rapid assistance, along with AI-enabled systems for quicker, smarter citizen support 24/7.
Additionally, 150 First Response Bikes will be deployed to navigate traffic efficiently in urban and narrow areas. The 160-Seater Emergency Response Call Centre is also providing round-the-clock assistance, having aided 438,850 women in distress, rescued 209,982 victims of road accidents, traced 288 missing children, and intervened in 45,181 cases of suicide and depression.
The Dial-112 system has successfully dealt with hostage situations, terrorist threats, and neutralized 50 high-risk scenarios with the help of SWAT teams, negotiation, and real-time intelligence. It also receives and processes anonymous tips, leading to 1,500 arrests from 7,800 tips submitted.
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