Kerajaan gesa LLM, Prosignal jelas isu gangguan TuJu

Perdana Menteri Malaysia Anwar Ibrahim has urged Malaysian citizens to consider using the LLM-developed TuJu navigation app, despite ongoing technical issues faced by users. The government has directed the Lembaga Lebuhraya Malaysia (LLM) and Prosignal Consortium Sdn Bhd to provide detailed explanations about the root cause of the problem and the steps to resolve it.

In a post-meeting briefing with media, LLM spokesperson Fahmi Fadzil emphasized the importance of a comprehensive explanation to ensure the TuJu app is handled thoroughly, increase trust in the local navigation app, and rebuild public confidence in its use.

Fahmi also mentioned that Deputy Prime Minister Shamsul Azri Abu Bakar would convene a meeting with heads of various ministries to review the use of navigation apps, including the possibility of developing local alternatives. The meeting will also examine explanations from both LLM and Prosignal Consortium, covering technical aspects, function effectiveness, user experience, and planned improvement actions with clear targets and timelines.

Yesterday, LLM apologized for the TuJu service disruption following a surge in user numbers, stating that the agency would work together with Prosignal Consortium to identify the cause of the disruption, restore system stability, and enhance the app's capacity to handle increased user traffic. Civil Aviation Department officials were barred from using Waze following a letter dated October 20 issued by Shamsul, which stated that this decision was made during a meeting of the National Aviation Safety Committee on the same day.

Prime Minister Anwar Ibrahim subsequently encouraged Malaysians to consider using TuJu but acknowledged that app users had expressed dissatisfaction on social media platforms regarding various technical issues they encountered while using the application, including incorrect route guidance, the absence of incident data, and bugs that hamper user experience.