Vrindavan hotel denies ‘confirmed booking of 4 rooms’, Haryana man wins Rs 25,000 payout

The Haryana consumer commission has found a Vrindavan hotel guilty of poor service and unfair trade practices for refusing accommodation to a guest despite a confirmed booking of four rooms. The Fatehabad District Consumer Disputes Redressal Commission directed the hotel to pay Rs 25,000 in punitive damages and also ordered a refund of Rs 6,966 from the online travel booking portal if not already processed.

The complainant, who booked the rooms through an online platform, was denied access to the rooms upon arrival on March 26, 2022. The hotel provided no satisfactory response when the guest attempted to contact the booking portal, leading to mental anguish and the need for alternative accommodation. The commission noted that the hotel's failure to provide the promised accommodation constituted both deficiency in service and unfair trade practice.