An ROG Zephyrus G14 Owner Accuses Asus Of Stealing “Half” The Laptop’s RAM During RMA
An owner of an Asus ROG Zephyrus G14 2023 is accusing the brand of lifting half of the laptop’s RAM when they sent it in for an RMA. By lifting, they obviously mean that someone stole half the laptop’s memory that they had purchased with it. For context, the Zephyrus G14 from 2023 was one […] The post An ROG Zephyrus G14 Owner Accuses Asus Of Stealing “Half” The Laptop’s RAM During RMA appeared…
An owner of an Asus ROG Zephyrus G14 2023 claims that the company removed half of the laptop's RAM when they sent it in for a Return Merchandise Authorization (RMA). The Zephyrus G14 from 2023 was notable for being one of the last models with a non-soldered RAM, which allowed for upgrades. The owner of the affected laptop, based in The Netherlands, had a 32GB DDR5 RAM setup with an extended warranty.
When they sent the laptop in for RMA, they discovered that 16GB of the RAM was missing upon returning it. The issue appears to stem from the replacement of the motherboard, where the technician might have overlooked reinstalling the RAM module. Asus denies the allegations, with customer support seeming to ignore the missing RAM.
The owner urges other users to remove RAM modules before sending their Asus laptops for RMA to avoid similar issues.
Written by urgent.news from Lowyat.NET's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
