ServiceNow Otto

Most enterprise AI stops at RAG—fetching a KB link and calling it a day. 🛠️ ServiceNow Otto is a huge step forward architecturally because it acts as a unified orchestration layer rather than just another chatbot. By bringing Now Assist, Moveworks, and AI Experience under one roof, it takes multimodal inputs (voice, text, or a bug screenshot in Slack/Teams) and routes them directly into…

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