Openserve turns to AI to predict undersea cable, network faults
The company deploys AI in its Network Operations Centre, to detect anomalies before damage to subsea cables and its fibre networks occur.
Openserve, a telecommunications infrastructure provider, is leveraging artificial intelligence (AI) and machine learning to enhance its Network Operations Centre (NOC) capabilities. During the Digital Council Africa’s Conext 2026 annual event, Dr Sunil Piyarlall, executive for network architecture and modelling at Openserve, discussed the company’s plans to build more autonomous networks.
Openserve is utilizing fibre sensing technology to distinguish between normal activity around its fibre routes and vibrations that could indicate potential damage. The NOC monitors connectivity across the company’s terrestrial fibre network, submarine cable infrastructure, and satellite services. By integrating emerging technologies, Openserve aims to flag suspected interference and enable preventative maintenance, thereby preserving domestic and international connectivity.
This approach follows a significant incident in March 2024 when multiple undersea cable breaks off the coast of Côte d’Ivoire disrupted South Africa’s international internet connectivity, affecting multiple systems including the WACS, Africa Coast to Europe, and SAT-3/WASC.
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