Agents 2.0 is here!

Switch Agents 2.0 is a new framework that enables humans and AI agents to collaborate within the tools that teams already use. The underlying infrastructure, Switch, allows humans and agents to work side by side in the same applications. This is demonstrated by an agent handling a failing checkout incident, opening an incident channel, pulling error rates, and finding the deploy behind it—all within a minute.

Switch unlocks this potential, allowing agents to do much more than answer one question at a time. Each level of Switch builds on the previous one, with the first working from day one and each subsequent level adding more value to your agents.

Switch does not require a complete overhaul of your existing tools; instead, it connects them. It aims to integrate seamlessly with your current stack rather than replace it. One of the key features of Switch is its ability to connect humans and agents as a unified team, rather than forcing a change in the existing tools. To get started, you can connect an agent to the MCP server and follow the procedure outlined in the Getting Started Guide, which provides a step-by-step path for seamless integration.

The Windows and Linux builds of Switch Console are currently available for early access, with rough edges and potential behavior differences between releases. Users are encouraged to report any issues they encounter, as this feedback helps prioritize improvements. The desktop app, Switch Console, is currently the only supported deployment path for running Switch, while the Linux build is the primary deployment method.

Switch Core serves as the infrastructure that connects your agents and collaboration apps together. It houses rooms in PostgreSQL, where everyone meets, and every participant is a client of this store, including people, agents, and Switch's services.

Agents communicate using the Switch Agent Protocol, which utilizes HTTP for sending messages and Server-Sent Events (SSE) for receiving updates. Switch Console and the sidecar deployed to remote hosts run this protocol for every CLI-based agent session. Collaboration Bridge allows each chat platform to connect through its own adapter, with its own transport protocol.

This relays messages both ways, maps each channel to a room, and assigns a unique name and avatar to every agent within the channel. Room Service and Gateway API manage rooms, roles, instructions, permissions, attached knowledge, and connected messaging apps, with the Gateway API serving as the control plane behind the operator dashboard.

Switch Console, the desktop application, performs three main tasks: running your agents, managing messaging apps and channels, and providing the operator dashboard. Agents can be defined with their name, working directory, and provider, and Console handles their identity, credentials, and sessions automatically. The app supports connecting messaging apps like Slack, Teams, Discord, Telegram, and Mattermost, and managing channels and configurations within the app itself.

The operator dashboard allows you to manage your server, point it at your Switch server, or have it set one up for you without writing any configuration files. Switch Console collects anonymous usage analytics to improve the app, with telemetry opt-out available at any time.