Outside the Scope of Our Support

A few days ago, the author reported a bug to Google Disability Support that caused touch exploration to malfunction for all screen readers on Android until a reboot was performed. The author provided extensive details, including logs, a reproduction method, and patches to fix the issue. Despite this thorough report, Google's support team stated that their scope of support did not include technical development, custom accessibility service coding, or custom Android framework patches.

Consequently, the author decided to file the bug themselves using Android's public issue tracker, providing all the necessary information, including device and build details, reproduction steps, logs, and the patches. The bug was assigned to a Google engineer within an hour and forty-two minutes, and it has since been marked as assigned with high severity and priority, and is currently moving through the development team.