FirstBank Ghana pledges action on customer feedback at service week forum

FirstBank Ghana has committed to taking action on customer feedback and enhancing service delivery following a forum held as part of its 2026 Customer Service Week activities. The event, held at the African Regent Hotel in Accra, brought together clients, management, and staff to discuss service experiences, expectations, and areas needing improvement.

Managing Director and CEO Osahon Ogieva emphasized that customer feedback must influence the bank's decisions beyond the forum, stating, "Your voice should not end with today's conversation. It must continue to inform how we serve, how we improve and how we make decisions that affect your experience with FirstBank. Your voice, experience and relationship matter, which is why we say You First."

Ogieva highlighted trust as central to banking, given the responsibility of managing customers' money and supporting their businesses, and stressed that evolving expectations require financial institutions to continually improve service convenience, responsiveness, security, and relevance. The bank's "You First" philosophy places customers at the center of product development, service delivery, and decision-making, and the forum's theme, "The Extra Mile," involves listening carefully, taking responsibility for customers' concerns, following up on unresolved issues, and finding better ways to serve.

Brief written by urgent.news from MyJoyOnline Ghana's own syndicated text. Machine-written — may contain errors; check the original before relying on it.