‘Every step is causing trouble’: Tourist criticises Changi Airport’s carpets and security checks

A foreign tourist from the UAE recently expressed dissatisfaction with Changi Airport, describing it as "the most useless airport I’ve ever seen" and stating that "every step of the airport is causing trouble". The passenger's online post primarily criticized the installation of carpets on the airport floors, questioning who had decided on this flooring choice.

The passenger also expressed concern over the crowded security checks and the lack of convenient places to buy snacks, particularly complaining about the airport's absence of convenience stores for travellers to purchase food. Furthermore, she raised issues with the airport's security check process, stating that staff prevented passengers from boarding a shuttle train when they announced a different boarding gate area.

She also noted the congestion at the security lanes, where hundreds of passengers from three or four flights were sharing only two lanes. While some netizens defended the carpets, stating that they reduce noise and make the airport quieter, others argued that Changi Airport should review its existing arrangements and welcome further improvements.

Additionally, the report highlighted a separate issue involving a group of smokers outside Woodlands MRT station, who were observed smoking and carelessly discarding cigarette butts on the ground, raising concerns over public hygiene and potential safety hazards.