Airbnb CEO Brian Chesky is done with email—and prefers this communication instead
Airbnb cofounder and CEO Brian Chesky is not a fan of email . “I just find it inferior to almost every other form of communication,” he told Time last month . Chesky isn’t sure whether he drafts even one original email per week, though he does respond to emails sent to him. Asked if people should use email at all, he replied, “Not very often.” Chesky said he prefers texting because, while email…
Airbnb's co-founder and CEO, Brian Chesky, has voiced his disdain for email, deeming it inferior to other forms of communication. He admitted to not drafting many original emails per week and only responding to those he receives. Chesky believes texting, which is organized around people rather than subjects, is a more effective and personal mode of communication.
He finds it faster and less demanding, stating that people tend to respond more promptly to text messages, as notifications appear directly on their phones. Chesky's boundary between work and personal life is reportedly more blurred than most, as he utilizes this mode of communication regardless of his surroundings. Although he prefers texting to emails, he acknowledges the effectiveness of Zoom calls and in-person interactions.
Chesky's sentiment aligns with that of Francis Hellyer, founder and CEO of Tickadoo, who observed that email hinders communication. He pointed out that messaging apps foster real-time connections, expedite decision-making, and cultivate a culture of instant collaboration.
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