ServiceNow adds AI agent controls and employee automation tools

ServiceNow has introduced new controls for governing artificial intelligence agents and expanded employee automation tools to help businesses manage autonomous AI systems. The AI Passport is a key component of the governance solution, providing a cryptographically signed credential that defines an agent's identity, permitted actions, accessible systems, and accountable owner. This credential can be used across agents, tools, and vendors, ensuring that permissions are consistently enforced.

AI Control Tower has been enhanced with features such as shadow AI detection, over 400 vendor connectors, and cost tracking capabilities. These additions allow organizations to monitor agent behavior, track spending by user, department, and runtime, and connect consumption and quality with business value. EmployeeWorks, a platform for building specialized assistants and automating routine tasks, has also been updated to include productivity assistants, productivity routines, ToolSmith, and a Conversations API.

These tools enable employees to build and deploy AI assistants without coding, focusing on context-specific job functions and business systems. Pricing for these services is based on seat-based licenses and bundled AI credits, providing a flexible and predictable budgeting option for customers.