I preferred flying Delta until I tried United's Starlink WiFi. It felt almost magical.

Kenny Totten is a frequent traveler for his work as the co-founder of a travel startup. He has been a Delta SkyMiles member for 14 years and holds the prestigious Diamond Medallion status, which he has had for the past seven years. Kenny prefers flying Delta due to their reliable Wi-Fi on planes. However, after experiencing United Airlines' Starlink WiFi on a flight, he decided to switch to United Airlines.

Kenny, who travels for work 15 to 20 times a year, was pleasantly surprised by the Starlink service during a United flight to Newark. He was able to work efficiently, editing videos and collaborating with teammates in real-time, feeling as if he were at home with fast internet. He found the Starlink connection to be almost magical, allowing him to complete his work seamlessly during the flight.

However, when his return flight to Orlando did not have Starlink, it was a significant letdown, as the normal United Wi-Fi was less reliable and slower. Kenny tried to continue working on his laptop, but the connection was poor, and he eventually gave up and listened to a podcast. He previously chose Delta over United because he believed Delta had better planes, lounges, and routes, and he valued maintaining his Diamond Medallion status.

However, after trying United's Starlink service, Kenny is now considering flying with United more often if the service improves and prices remain competitive.