‘I introduce myself to anyone who looks a bit jumpy’: a security guard’s take on anti-shoplifting fixes
A professional reveals the most effective tricks of the trade, from a little bit of empathy to hi-tech cameras I’ve run into volatile thieves for years – from opportunistic phone snatchers to people ripping computers off desks and biofuel bandits trying to steal vats of used cooking oil – and every time I file an incident report, I try to make a recommendation for preventive measures. It’s safer…
A security guard shares secrets to prevent theft, from empathy to hi-tech cameras. Over the years, the guard has encountered various thieves, from opportunistic phone snatchers to biofuel bandits stealing vats of used cooking oil. Every incident report filed includes recommendations for preventive measures. The guard believes it's safer to avoid physical confrontations with suspected criminals.
Another successful strategy is the installation of safe pod "robocops" with 120-decibel sirens in some stores by the chain Greggs. However, snatch thefts are increasing everywhere, from city centers to rural farm shops. The cost of this crime affects retailers struggling with higher employment costs and business rates. Customers, struggling with rising energy bills, are also frustrated by measures like sliding shields that imply everyone is a criminal.
The guard suggests using discreet high-tech solutions like PTZ cameras, which are more efficient than fixed-camera CCTV and less controversial than AI surveillance. These cameras provide high-quality facial images, crucial for evidence building. However, they still require a human operator, which can be costly. The guard emphasizes the importance of hiring guards, despite the financial burden, as they can serve as a strong deterrent.
In the absence of uniformed officers, the guard suggests building local knowledge of repeat offenders. Empathy is also key, especially when dealing with customers who may be struggling financially. The guard's best approach is to introduce themselves to anyone who looks jumpy and explain the stress of their job.
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