Gas Networks issue leading to inflated estimated bills
An issue affecting meter readings has led to some gas customers receiving inflated estimated bills, which consumers have reported are many multiples of the amount that their bill would typically be.
An issue with gas meter readings has led to some customers receiving estimated bills that are significantly higher than usual, according to reports. Gas Networks Ireland (GNI) acknowledged the problem and apologized to affected consumers. The error involved inaccurate readings provided to gas suppliers between October 9 and 12. The cause of the issue remains undisclosed, but GNI confirmed the problem has been identified and resolved.
Gas suppliers have been notified and have halted issuing additional bills. The State body is collaborating with suppliers and the Commission for Regulation of Utilities (CRU) to correct the affected readings and ensure proper bill adjustments. The extent of the affected customers is unknown. One Electric Ireland customer reported receiving an estimated gas bill of €665.61 for a two-month period, while typically bills are less than a third of that amount.
The billing period coincided with a typically low-usage season with milder weather. Gas suppliers have not collected payments from affected customers, as they have temporarily paused billing and cancelled bills to prevent any out-of-pocket expenses. Yuno Energy, Energia, and Bord Gáis Energy have also confirmed their actions to address the issue and protect their customers.
Written by urgent.news from RTE News's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
