Foreigners account for small share of patients at Health Ministry facilities

KUALA LUMPUR: According to the Health Ministry, foreigners constitute a small percentage of patients at its facilities, with the majority of users being Malaysian citizens. The ministry stated that it diligently monitors trends in healthcare usage among non-citizens to manage capacity and protect public health. The patient information and registration systems at these facilities are meticulously categorized by citizenship status, ensuring accurate medical fee collection procedures.

The ministry clarified these figures following social media claims suggesting a rise in foreigners seeking treatment at government hospitals and clinics. Despite these claims, the ministry emphasized that its healthcare facilities are primarily designed to serve the welfare and medical needs of Malaysians. However, in accordance with basic medical ethics, emergency treatment would be provided to any patient based on urgent clinical needs, regardless of their nationality.

For sustainability of the public healthcare system and adherence to financial governance, non-Malaysian patients, including refugees with UNHCR cards, are required to pay full fees and deposit costs under the Fees (Medical) (Cost of Services) Order 2014. The ministry enforces revenue collection through a 'collect before discharge' approach, which aims to optimize financial collections while patients are still in the hospital.

For outstanding bills, the ministry follows a staged approach, from reminders to legal notices, all in accordance with financial procedures. The ministry also collaborates with relevant agencies and NGOs to provide financial assistance to patients in genuine need, ensuring that public funds are not unduly burdened.