Workday Launches Work Intelligence to Identify Jobs and Tasks AI Could Change

Workday has introduced Work Intelligence, a tool designed to help employers understand how AI will impact their workforce. By analyzing tasks within jobs and connecting them to employee skills, the platform aims to assist organizations in making informed decisions about automation, hiring, and workforce development. Work Intelligence draws on Workday Skills Cloud, which boasts over 3,450 customers and utilizes more than 75,000 standardized skills.

According to Workday, AI typically alters tasks within a job rather than the job itself. This task-level approach can aid businesses in making better hiring, training, and role redesign decisions. Currently available to early-access customers using Workday Human Capital Management (HCM), Work Intelligence can be used alongside Workday Decision Intelligence, which compares workforce plans against existing skills, staffing needs, and costs.

For instance, a company considering new hires could use both tools to determine if its current workforce possesses the necessary skills or capacity. Workday also plans to integrate these insights with Workday Learning, powered by Sana, to suggest personalized training paths. The company anticipates emerging roles in coordinating human workers and AI agents, evaluating automation outcomes, and managing agent performance.

By focusing on individual tasks instead of traditional job titles, companies can more accurately evaluate AI investments and potential impacts on their workforce.