Samsung Owners Should Avoid One UI 9.0 Software Update for Now

Samsung’s new One UI 9.0 update is causing startup issues for some Galaxy A57 users, leaving their phones frozen before reaching the typical home screen. The problem has only been reported by Galaxy A57 owners, but there is a possibility it affects other devices too. Samsung owners are advised to delay the One UI 9.0 update until the issue is resolved.

The problem started after Samsung began rolling out the stable One UI 9.0 update globally, excluding South Korea. In South Korea, the Galaxy A57 (known as Galaxy Quantum 7 there) received the update without encountering similar complaints. Reports from Reddit and X suggest the issue might be due to an XML file error, causing phones to get stuck on an “Access Denied” page or raw XML document tree.

In some cases, the device cannot advance past the One UI 9 introduction or setup screens. Samsung's actions are seen as a response to leak prevention, now impacting regular users who updated. The exact devices vulnerable to this issue are not yet clear, and no official explanation or fix is provided by Samsung. One workaround mentioned by users involves booting into Safe Mode and then restarting the phone normally, though this is unverified and might not work for all affected devices.