Sabadell prepares the leap to AI agents with a massive deployment in 2027
La entidad sella una alianza con T-Systems para emplear una plataforma que le permita extender la IA en atención al cliente, el apoyo a gestores y la automatización de procesos. Leer
Banco Sabadell is partnering with T-Systems to implement an artificial intelligence platform that will enable the bank to extend the use of AI in customer service, support for commercial managers, and process automation. The deployment is expected to start in the first half of 2027. The platform will allow Banco Sabadell to use AI agents that operate with the same requirements of resilience, security, and control as the bank's critical systems.
The bank plans to use the technology in three main areas: customer relationships, support for commercial managers, and internal process automation. Banco Sabadell aims to combine different AI models from various providers, including OpenAI and Google, to achieve independence and comply with European regulations such as DORA.
Written by urgent.news from Expansion ES's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
