No forms, no fuss: Abu Dhabi wants AI to eliminate government paperwork
Abu Dhabi is investing $3.5 billion to build an “AI-native” government that anticipates residents’ needs and handles routine tasks automatically. The ambition is to make bureaucracy disappear. The challenge will be earning trust and protecting privacy.
Abu Dhabi is set to become the world's first "AI-native" government, investing $3.5 billion to transform digital services by 2027. Director general of strategic affairs and future foresight, Ruba Al Hassan, aims to handle more resident paperwork through AutoGov, a unified platform for over 1,000 smart services. This includes tasks like renewing licenses, paying bills, and booking routine health appointments, allowing residents to forget the need for government visits.
The government's history of reliability and the centralization of services boost trust. AI predictive technology aids in early disease diagnosis, potentially preventing expensive complications. However, the role of doctors remains crucial. AutoGov is optional, and patients can limit data sharing. Abu Dhabi's progress relies on integrating services and training government workers in responsible AI use.
The goal is to eliminate the need for residents to request routine renewals, like passports, making the process seamless.
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