Nestlé’s CEO shares his advice for building teams that can weather a crisis
Nestlé CEO said people may mistake resilient teams for crisis-response teams — but that foundation is created long before a crisis hits.
Philipp Navratil, the CEO of Nestlé, provided insights on how to build teams capable of handling crises. He identified two key traits of resilient teams: collaboration and shared purpose. Navratil, who oversees a workforce of over 270,000 people and manages brands worth billions, has witnessed numerous crises during his tenure. Despite not being able to predict every challenge, he believes leaders can build structures that foster unity and direction during difficult times.
He cited examples from Nestlé's operations in regions like the Middle East and Ukraine, where teams have come together during tough situations. However, he emphasized that building such teams is not a simple process. Leaders must foster an environment of transparency and trust, and cultivate a sense of shared accountability. Navratil highlighted that the journey to building resilient teams is ongoing, and these teams can be highly effective even without waiting for a crisis. They operate on a foundation of trust, purpose, and sound judgment in their daily work.
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