Longer wait times expected as S’pore healthcare institutions report system disruptions

As of Tuesday, Oct 13, healthcare institutions across Singapore are warning visitors and patients to anticipate longer wait times due to ongoing system disruptions. NHG Health and the National University Health System (NUHS), two of the three public health clusters, have announced the service issues on social media. Singapore General Hospital, under the SingHealth cluster, separately posted a notice on its Facebook page.

NHG Health reported that call services across its cluster are "temporarily unavailable" and is working to restore access. The four hospitals under NHG Health, including Tan Tock Seng Hospital and Khoo Teck Puat Hospital, have advised that patients may face longer waiting times at their clinics and pharmacies. They have urged the public to use their websites, the HealthHub, and NHG Health App for assistance.

NHG Health also expressed regret for the inconvenience caused and appealed for public understanding and patience. Meanwhile, Tan Tock Seng Hospital reported that patients visiting clinics and the pharmacy could experience longer waiting times. It has directed patients to visit its websites and apps for help.

The National University Hospital (NUH), part of the NUHS cluster, posted a Facebook update at around 10.30 am stating it is experiencing "system downtime." At roughly 11.30 am, NUHS confirmed via Facebook that multiple systems are affected, including hospitals in the NUHS cluster such as Ng Teng Fong General Hospital and Alexandra Hospital.

NUHS is collaborating with the national healthtech agency Synapxe to resolve the matter and restore full functionality. They have apologized for any inconvenience and re-emphasized that patient care remains their top priority. They have advised the public to check their social media platforms for updates.