All 3 public healthcare clusters experiencing system disruption, no indication of cyber incident: Health tech agency
Some delays in patient services.
On October 13, public healthcare clusters in Singapore, including NHG Health, National University Health System, and SingHealth, encountered system disruptions affecting several services. The health tech agency, Synapxe, confirmed that all three clusters were experiencing connectivity issues. Patient-facing systems, such as appointment booking through call centers, visitor registration, and billing inquiries, were impacted.
Call center lines at NHG Health, including four hospitals, experienced temporary unavailability early in the day.
By noon, the disruption expanded to National University Hospital and Singapore General Hospital. Synapxe stated that patients and visitors might face longer waiting times for some services due to the issue. However, the agency emphasized that there is no indication of a cyber incident. Synapxe apologized for the inconvenience and assured the public that services were being restored incrementally, with full restoration achieved by 4:37 pm on October 13.
Synapxe manages crucial systems like the National Electronic Health Record system and the National Billing System. Additional staff were deployed to assist with patient services on-site, and the agency was actively working to resolve the issue promptly. As of the update, call center lines at NHG Health's hospitals remained temporarily unavailable, and some operations, such as medication processing at Khoo Teck Puat Hospital, faced slight delays.
Written by urgent.news from Mothership's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
