Only registered agents can handle JPJ transactions from 2027

As of January 1, 2027, only registered intermediaries approved by the road transport department (JPJ) will be permitted to handle transactions at JPJ offices and branches across the country. Director-General Aedy Fadly Ramli revealed this change during a press conference following an inspection of the upgraded Perlis JPJ office. The aim behind this policy is to regulate intermediary services more systematically, transparently, and with integrity.

To become an approved intermediary, one must register through an online platform provided by JPJ, starting from November 1. Once registered, each intermediary will receive an official digital identification document, valid for two years, bearing a serial number. This new rule does not imply any ties, cooperation, or business relationship between JPJ and the registered intermediaries.

Moreover, registration approval does not equate to JPJ's endorsement, recommendation, or guarantee of the services provided by the intermediary. JPJ will not assume responsibility for any losses, fraud, additional charges, or disputes that may arise from private transactions between customers and registered intermediaries. The public is advised to remain vigilant and rely on JPJ's official channels, such as the MyJPJ application, the JPJ Public Portal, service counters, and other official channels, to safeguard against potential risks.