Hanya perantara berdaftar diluluskan JPJ boleh urus niaga bagi pelanggan

The Licensing Authority of Road Transport (JPJ) has announced that only individuals or company representatives registered as middlemen will be granted permission to conduct business on behalf of customers at all locations and branches nationwide, starting from the first day of next year. This move aims to better monitor the activities of middlemen who represent customers with more consistency, clarity, and integrity.

The authority expects to open online registration for registered middlemen starting from November 1. Each approved middleman will receive a digital identity card containing a unique serial number valid for a period of two years, subject to JPJ's terms and conditions. However, JPJ will not be responsible for any loss, fraud, additional charges, or disputes arising from private transactions between customers and middlemen.

The agency emphasizes that registration alone does not constitute an endorsement, support, or guarantee from JPJ regarding the services provided by the middleman. It also advises the public to always be vigilant and rely on official channels such as the MyJPJ app, JPJ Awam Portal, counters, or other official means to avoid any unforeseen risks.

The new Perlis counter, undergoing a modernization project under the 13th Malaysia Plan (RMK13), now boasts a refreshed, clean, and efficient appearance as part of the project, which took place from April 23 to September 24, involving three main stages: strengthening, customer services, and vehicle services. Aedy Fadly Ramli expressed gratitude to the Perlis Works Department for successfully completing the project within the set timeline.

He noted that the counter is expected to benefit approximately 400 customers daily, while also providing a more consistent and comfortable working environment for JPJ Perlis staff. The counter modernization project is among the earliest in the country to implement a customer-centric and efficient service approach, aligning with JPJ's nationwide counter upgrade initiatives in Putrajaya and the Southern Dedicated Terminal (Kuala Lumpur).