Airtel Africa Reaffirms Commitment to Customer Service Delivery
Emma Okonji Airtel Africa has reiterated its commitment to delivering unmatched experience to its 183.5 million customers through continuous investment in its network, advanced technologies and strategic partnerships to further
Airtel Africa reaffirms its dedication to providing top-notch customer service to its 183.5 million subscribers. The telecommunications giant aims to achieve this through ongoing investments in its network, state-of-the-art technology, and strategic partnerships to expand its coverage and capacity. This will drive digital and financial inclusion across the continent.
Sunil Taldar, Airtel Africa's CEO, emphasized the company's commitment to going the extra mile for its customers. Taldar explained that the company listens to its customers, learns from them, and acts upon their needs and expectations. By digitizing its services and increasing access to connectivity, Airtel Africa is unlocking diverse opportunities for people, businesses, and economies throughout the continent.
Recently, Airtel Africa has deployed direct-to-device satellite technology in under-served rural communities. This advancement enables Airtel customers with compatible smartphones to maintain connectivity in areas beyond the reach of traditional mobile networks, provided they have a clear view of the sky. In the past year, Airtel Africa added 3,250 new sites and 3,200 kilometers of fiber, making significant investments in retail outlets and distribution channels.
The company also introduced an AI-powered Spam Alert service to protect customers from spam and potentially fraudulent messages, offering real-time updates to all subscribers at no cost.
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