HPE's networking boss says AI will handle all trouble tickets without humans in two years
And you'll trust agents to do that for the same reason you no longer worry about automatic transmissions
HPE's networking chief, Rami Rahim, predicts that artificial intelligence will handle all support tickets without human intervention within two to three years. Rahim explained that HPE's AI-powered networking automation, or self-driving networks, already handles around 70-80% of trouble tickets without human intervention. He believes even hardware swaps will be managed by the technology, which Rahim claims can order a new part, have it delivered, and install it without any human involvement.
Rahim suggests that trusting a machine is similar to becoming comfortable with newer forms of automation, such as self-driving cars. He measures automation's success by the number of tickets filed about poor Wi-Fi performance and the speed of their resolution. Rahim believes AI will quickly diagnose Wi-Fi issues better and faster than humans and use agents to fix them.
As more agents depend on networks, Rahim argues that organizations cannot scale human teams fast enough to manage all connections, making AI the only solution.
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