PS Oluga warns JOOTRH staff over negligence complaints after public outcry
Health Principal Secretary Dr Ouma Oluga has challenged staff at Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH) to address public complaints about patient care following an outcry on social media over alleged negligence, with some families saying they lost loved ones at the facility. Oluga said the hospital could not ignore complaints from members […]
Health Principal Secretary Dr Ouma Oluga addressed staff at Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH) regarding mounting public complaints about patient care and alleged negligence. The hospital serves over 14 counties and was upgraded to a Level Six referral facility in June 2025. Oluga emphasized that the institution must actively listen to public concerns and investigate whether patient experiences met the standards expected of a major referral hospital.
He urged staff to prioritize patient dignity and ensure that the quality of care extended beyond medical treatment, encompassing the conduct of all employees. Oluga highlighted that even minor incidents, such as interactions from support staff, could impact a patient's overall experience. He also stressed the importance of teamwork and staff training in improving service delivery.
The government would support changes in training and collaboration between JOOTRH and nearby universities to strengthen a patient-centered approach to care. Families who lost loved ones while seeking treatment at the hospital had spoken out on social media, alleging negligence and poor care.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
