Indian Railways train cancelled? Check refund rules for IRCTC e-tickets and counter tickets

Indian Railways has recently cancelled over 240 trains, including mail, express, and passenger trains, in anticipation of traffic congestion around New Delhi and Hazrat Nizamuddin stations due to a protest by the Cockroach Janta Party (CJP). If you have tickets for any of these cancelled trains, you may be wondering about the refund process.

For passengers who booked e-tickets through IRCTC, a full refund of the ticket fare is automatically processed, with no cancellation charges. The refund will be credited to the same account from which the ticket was purchased. This process typically takes 3 to 7 working days after the scheduled departure of the train.

Passengers with confirmed or RAC e-tickets do not need to take any action; the refund will be processed automatically. However, it is advised not to respond to any false claims of fast refunds or requests for personal credentials, as IRCTC will never ask for such information.

For those who purchased tickets from railway reservation counters, the refund process involves visiting a Computerized Passenger Reservation System (PRS) counter to claim the refund. The process depends on the payment method used. Passengers should inquire with the PRS counter about the refund process based on their method of payment.