Logistics AI: Getting a Return on Your Investment
AI is rapidly transforming logistics, but the real challenge isn’t just adoption – it’s getting a tangible return on investment. Dan Bailey, Co-Founder & CEO of Nexcade, discusses how leading companies like C.H. Robinson are leveraging AI for lean operations and growth. He also shares key insights on overcoming implementation challenges, measuring success beyond efficiency, […] The post Logistics…
Logistics AI is transforming the industry, but companies are facing the challenge of converting embedded operational knowledge into AI-ready insights. Dan Bailey, CEO of Nexcade, highlights the difficulty of turning years of experience into insight that AI can utilize. While C.H. Robinson, a leading logistics company, has seen bottom-line results from its AI implementation, applying its lean model to a new business with limited customer overlap presents execution risk.
Nexcade's AI quoting agents have significantly boosted efficiency by handling a large portion of email-based requests, reading customer inboxes, and executing spot procurement lookups. Currently, 75% of Nexcade's customer volume is air and ocean freight, with the rest on road freight. Bailey advocates for a dual strategy, combining top-down efforts to identify strategic workflows and data foundations with bottom-up pilots to empower willing managers and teams.
Measuring ROI beyond just time savings, Bailey emphasizes the importance of risk reduction and revenue impact metrics.
Written by urgent.news from FreightWaves's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
