Businesses need stronger change management to navigate AI shift
DESPITE adopting the use of AI, overhauling digital systems, or acquiring businesses, a company may still fall short of its expected growth if its people and organisation do not move with the change. The challenge is no longer simply about the implem...
Businesses must adopt stronger change management strategies to navigate the rapid shift brought about by AI, according to K-Pintar Sdn Bhd chief executive officer RA Thiagaraja. At the recent Asian Change Management Conference (ACMC) 2026, Thiagaraja emphasized that organisations frequently encounter multiple changes simultaneously, not just one major transformation.
He stressed that merely implementing new technology or strategies does not guarantee growth; the organisation must change its mindset and operations accordingly. Thiagaraja highlighted that while AI can alter jobs, workflows, decision-making, and required skills, its success depends on employees adopting new ways of working and contributing to improved business performance.
He also stressed that technological integration is only the beginning; cultural, leadership, and behavioral changes are essential for sustainable transformation. Thiagaraja pointed out that when companies merge, the potential for growth may exist, but people determine how swiftly that potential materializes. Thus, change management should be integrated into business transformation, focusing not only on HR but on aligning employees with the new direction.
Melanie Franklin, a global change management thought leader, echoed Thiagaraja's sentiments, pointing out that change itself is becoming more frequent and continuous. She stressed the need for organisations to develop change capability across the workforce, rather than relying solely on top-down approaches, especially as AI plays a more significant role in transformation.
The ACMC 2026 aimed to help Asian organisations transition beyond mere implementation to achieving lasting results in a rapidly changing environment.
Written by urgent.news from The Vibes's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
