Tired of spam calls? Here’s how to block them with the new National Opt-Out Registry
The National Opt-Out Registry allows South Africans to block unwanted direct marketing calls and texts
South Africans are increasingly frustrated by unwanted spam calls that interrupt daily activities, according to Minister of Trade, Industry and Competition Parks Tau. At the launch of the National Opt-Out Registry on October 7, 2026, Tau explained the new system's purpose is to allow South Africans to block specific direct marketers, regardless of past consent.
Section 11 of the Consumer Protection Act (CPA) enables consumers to request blocking of unwanted direct marketing. The National Consumer Commission (NCC) will oversee the National Opt-Out Registry, which is accessible via www.theNCC.org.za. Upon registering with a valid email and ID number, consumers will receive a confirmation email and a username/password to log into their account.
The registry allows consumers to block specific marketers, and businesses must remove them from their lists upon being registered. Even if a consumer previously opted for marketing, they can now block future communications. Non-compliance may result in fines from the National Consumer Tribunal, up to R1 million or 10% of annual turnover.
Tau emphasized that this is not a ban on direct marketing but a safeguard against unwanted calls and messages. Direct marketers must register annually and cleanse their lists monthly. Non-compliant businesses could face legal action. The NCC urges compliance from businesses and provides support through webinars and resources.
Written by urgent.news from The Citizen's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
