Qatar Central Bank issues instructions to enhance services for people with disabilities and elderly

Doha, Qatar - The Qatar Central Bank (QCB) has issued guidelines to insurance firms, exchange houses, and finance entities with the aim of improving access to financial services for individuals with disabilities and the elderly population. These measures encompass several key initiatives.

Firstly, the QCB mandates heightened awareness among staff members in financial institutions about the specific requirements of customers with disabilities and the elderly. Secondly, the directives prioritize the aforementioned groups during transaction processes at these institutions. Thirdly, the QCB emphasizes the need for employee training to detect and manage potential instances of financial exploitation.

Lastly, the bank instructs a designated number of customer service representatives in various branches to learn basic sign language.

This initiative aligns with Qatar's Third Financial Sector Strategy, its Environmental, Social, and Governance (ESG) and Sustainability Strategy, and the Central Bank's ongoing commitment to expanding financial inclusion across Qatar. The QCB highlights that these instructions build upon earlier regulatory steps taken in 2025 through similar guidance to the financial sector.

This reflects the bank's dedication to promoting financial inclusion, equal opportunity, and the provision of accessible financial services to all societal segments. The QCB further emphasizes its ongoing efforts to evolve regulatory frameworks, strengthen financial inclusion, and enhance accessibility to financial services, all of which contribute to a more sustainable and inclusive financial sector in Qatar.