Firm tackles rising WhatsApp costs for businesses
A Nigerian tech startup, 3650HQ, has launched a platform to help businesses reduce the cost and complexity of managing customer conversations on WhatsApp. Read More: https://punchng.com/firm-tackles-rising-whatsapp-costs-for-businesses/
A Nigerian startup, 3650HQ, is developing a conversational-commerce platform to help businesses manage customer conversations more efficiently amid changes to WhatsApp Business Platform pricing. Meta introduced new pricing rules on October 1, 2026, including charges for service messages beyond 1,000 delivered per business phone number and utility messages within open customer-service windows.
The changes impact businesses using the WhatsApp Business Platform, with financial effects depending on message volume, category, and recipient market. Nigerian businesses heavily reliant on WhatsApp for customer communication and sales will need to manage conversations more efficiently. 3650HQ aims to address this through its platform, which unifies customer communication and sales processes into one workspace, enabling businesses to transition from inquiries to transactions without switching applications.
The platform leverages AI for customer responses and intent identification, transcribes voice notes to text, and manages comments and mentions alongside direct messages. It also offers "WhatsApp Flows" for structured information collection and payments, reducing the need for manual confirmation. Co-founder Ibrahim Abdulazeez highlights that the issue lies not just in message volume but in the fragmented nature of the sales process, advocating for more purposeful interactions that lead to quicker payments and fulfillment.
The company's prepaid credit model allows new users to start with 50 free credits, with subsequent payments based on usage.
Written by urgent.news from Punch's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
