GCB MD engages customers in live social media ‘Ask Me Anything’ session
Customers of Ghana’s number one bank, GCB Bank PLC, and members of the public had the opportunity to engage directly with Managing Director, Farihan Alhassan, during a social media live “Ask Me Anything” (AMA) session held as part of the Bank’s Customer Service Month 2026 activities.
GCB Bank PLC's Managing Director, Farihan Alhassan, recently hosted a live "Ask Me Anything" session on the bank's Facebook and Instagram platforms. This interactive event was part of the bank's Customer Service Month 2026 activities, which aimed to strengthen its service culture. The session allowed customers and the public to engage directly with Farihan, gaining insight into various aspects of the bank, from leadership and digital banking to customer experience and the future of Ghana's leading bank.
The conversation ranged from serious topics like Farihan's career journey and the challenges of digital transformation to lighter, more personal questions. Participants asked Farihan to choose between Jollof or Waakye, Ronaldo or Messi, and to describe himself in three words. These lighter moments helped bring a personal touch to the session, while more reflective questions explored Farihan's career path and the lessons he learned along the way.
Farihan emphasized the importance of resilience, continuous learning, and strong values in leadership and professional growth. He also discussed GCB's commitment to adapting to changing customer expectations and making banking more accessible and convenient through its branch network and digital channels. Farihan highlighted the bank's ongoing investment in technology and innovation, stressing that success is not just about launching new digital solutions but ensuring they are reliable, intuitive, and responsive to customers' everyday needs.
The "Ask Me Anything" session underscored GCB Bank's commitment to openness, transparency, and customer-centricity. By providing a direct platform for customers to engage with its leadership, the bank aimed to better understand its priorities, service commitments, and steps to enhance the overall banking experience. The live engagement was part of GCB Bank's month-long Customer Service Month campaign, under the theme "The Extra Mile," which seeks to strengthen the bank's service culture through customer engagement, appreciation, education, and employee participation.
Written by urgent.news from MyJoyOnline Ghana's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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